Frequently Asked Questions - RFW
Do you have the companies that I need to take care of my insurance?
TRICOR represents over 60 national and regional companies. We can shop the market to find the very best price & product for you. Certain companies have developed special pricing for RFW members and we are pleased to provide them.
Will you be there if and when I need you?
You can call us toll free any place any time 1-877-468-7426 for personal insurance and 1-888-289-4612 for business insurance. Our phone customer service hours are from 7:30 am to 7:00 PM Monday through Thursday and 7:30 am to 5:00 PM Friday and 8:00 am to 12:00 noon on Saturday. After hours Service number is 1-888-446-2342 and can be used in an emergency. This 24 hour per day service can be used when you need immediate help as a customer service person is on call to help.
How long has TRICOR been in business?
Most of the more than 60 companies that TRICOR represents has been with our agency for over 20 years and the seventy plus employees of TRICOR have an average of over 15 years of insurance experience.
If a major catastrophe happens, how can TRICOR help me with my claim?
The largest number of claims that we had in a 10 minute period exceeded 3,000. This was a hail storm which hit one of our communities. In an emergency, TRICOR can open up and handle over 30 simultaneous customer phone calls to speed the processing of your claim. In addition, our companies have catastrophe teams on standby. The highest number of adjuster for any one company that we have had simultaneously working on the site of the claim was more than 20 and that was just for one of our 60 companies and several companies claims adjusters were involved. Bringing this total far higher.
Can TRICOR shop for me to find the very best policy?
TRICOR is an independent agency and can pick the very best companies to meet your insurance needs. We can shop for the very best plan and get every discount that you are entitled to.